No action or acknowledgement of returned products will be guaranteed without prior authorization from The Alpha Moto. The customer must email us first to obtain the return authorization and instructions to most efficiently handle the situation.

Defective items will be repaired or replaced at our option. There is no restocking fee for defective merchandise or shipping errors. All other returns must be made within 7 days of receipt for a refund of the product's price with deduction of a nominal 10% restock fee. The customer is responsible for the shipping cost of return shipment